Find quick and clear answers to common questions about our products, manufacturing capabilities, quality standards, and business processes. This section is designed to help customers, partners, and visitors better understand Shri Group of Industries and get the information they need efficiently.

Customer Support

How can I contact Shri Group of Industries for support?

You can reach our customer support team via email, phone, or the contact form on our website. Our team is trained to respond quickly and provide detailed assistance for your inquiries.

What are the customer support working hours?

Our support team is available from Monday to Saturday, 9:00 AM to 6:00 PM IST. Outside of these hours, you can leave a message through our contact form, and we will get back to you promptly.

How do I report a product issue or defect?

Please contact our support team with detailed information about the issue, including product name, batch, and purchase details. Our team will guide you through troubleshooting or replacement procedures as required.

Can I speak directly with a technical expert?

Yes. For product-specific or technical queries, our support team can connect you with the relevant technical expert. This ensures you receive accurate guidance for your application.

 

How long does it take to get a response?

Responses are generally provided within 24–48 hours. For urgent issues, please contact us by phone for immediate assistance.

Sales & Enquiries

How can I place an order with Shri Group of Industries?

You can place an order by contacting our sales team via email, phone, or the inquiry form on our website. Our team will provide guidance on product selection, pricing, and delivery schedules.

Can I get a quotation for customized products?

Yes. Our team can provide detailed quotations based on your specifications, quantity, and customization requirements. Please share drawings, dimensions, or product samples for accurate pricing.

What is the minimum order quantity (MOQ)?

MOQ depends on the product type and customisation. Standard products have lower MOQs, while customised solutions may require higher quantities. Our sales team will advise you based on your order.

Do you provide samples before placing an order?

Yes. Samples may be provided depending on product type and feasibility. Our team will guide you on availability and delivery of samples to help in decision-making.

What is the typical delivery timeline for orders?

Delivery timelines vary based on product type, quantity, and customization. Our team will provide an estimated delivery schedule at the time of order confirmation.